Refund policy

Right of cancellation
You have the right to cancel this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must inform us, float Germany UG, Schniederkupplung 2, 24558 Henstedt-Ulzburg , Germany, ocean-accessoires@float. to inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample revocation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will credit you with all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from this result that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must send the goods to

without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract

float Germany UG
Schniederkupplung 2
24558 Henstedt-Ulzburg

return. The deadline is met if you send back the goods before the period of fourteen days has expired. The costs of the return must be borne by you. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Example cancellation form
(If you want to cancel the contract, you can use this form and send it to us.)


float Germany UG (limited liability)
Schniederkupplung 2
24558 Henstedt-Ulzburg

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

I/we (*) ordered the goods on (*)/received on (*)

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if notification is on paper)